CID Services

Give your devices the management, optimization, and warehousing they need with Sterling’s secure facilities, strategically located nationwide.

Locations
CID Services
FAQ

Secure Supply Chain & Effective Logistics

Our Configuration, Integration, and Distribution (CID) Services are meticulously designed to streamline IT deployments, help simplify cost management and maintain technical currency, significantly enhance end-user productivity, and ensure the ongoing integrity of your supply chain from start to finish. Our strategically located nationwide CID Centers enable clients to return their focus towards core organizational objectives while our service teams expertly handle the complex logistical, configuration, and repair initiatives that surround your devices.

As part of those efforts, our certified technicians offer hassle-free device enrollment, custom imaging, rapid break/fix and triage services, and expedited delivery of pre-configured units, which are then ready for immediate use by your staff. Likewise, we make the fulfillment process a breeze through our order consolidation, just-in-time delivery, and secure warehousing solutions. We can even lessen the burden of asset management—no matter how extensive the device catalog—with our tailored asset tagging, laser engraving, and bag embroidery services. Experience a better way to maintain, store, enhance, and manage your organization’s devices—all while freeing up your team and limiting workforce downtime.

O-TTPS Certified

Applied SCRM

ISO 9001:2015
Quality Management System

ISO/IEC 27001:2022
Information Security
Management System

CID Center Locations

Sterling’s CID Centers are strategically located across the continental US, allowing us to expertly serve clients on the east and west coasts as well as everywhere in between.

Sterling, VA

Our facility in Sterling, Virginia, is optimally positioned to serve nearby federal agencies as well as to support the full range of our East Coast-based customers.

North Sioux City, SD

Centrally located deep in the American heartland, our North Sioux City, South Dakota, facility is well-positioned to offer efficient CID Services across the Midwest—and beyond.

Sacramento, CA

Sterling’s Sacramento-based CID Center serves a vast clientele along the West Coast, from large-scale school districts and commercial enterprises to numerous federal, state, and municipal government agencies (and more).

Comprehensive CID Services

Secure Supply Chain & Warehousing

Our warehousing services—combined with our robust secure supply chain protocols—ensure safe, efficient procurement and delivery. We maintain a strict Supply Chain Risk Management (SCRM) plan, are O-TTPS and CMMC Level 2 (C3PAO) certified, and we only work with authorized vendors, minimizing the risk of compromised or counterfeit products. Through Sterling, procure and store with confidence.

Rack Integration

Accelerate your data center deployment with our end-to-end rack integration solution. From the initial design process to the final on-site setup, we ensure every component is perfectly configured, tested, and shipped—thereby reducing risk, saving time, and supporting your organization’s sustainability goals.

Lifecycle Hub

From deployment to retirement, simplify the lifecycle of your devices. With Sterling, you’ll gain access to a single, standardized workflow with which to manage multiple units at scale. We provide seamless onboarding and offboarding, unified asset tracking, extensive inventory management, secure data handling, and detailed compliance support. Free your team from the complexities (and minutia) of device management while also ensuring those same devices remain efficient and secure throughout the entire duration of their lifespans.

Depot Repair

Gain efficient, stress-free diagnostics and break/fix support with Sterling’s depot repair services. Our manufacturer-certified technicians shoulder the complete workload, from responding to repair tickets and handling the logistics around secure warehousing to providing real-time tracking for your team. No matter the scope or complexity of a project, we aim to deliver fast turnarounds and limited downtime. Experience quality service, cost efficiency, and prolonged device lifespans—all through the Sterling team.

Device Triage

We provide a multi-step diagnostic process for damaged or out-of-warranty devices. First, our expert technicians conduct a thorough inspection to pinpoint the problem(s), and then they resolve the identified issue(s) with our meticulous remediation process, anchored by painstaking care and attention to detail. All the while, those same technicians are also providing continuous updates to the client, keeping them abreast of the most-recent status of the project. When traditional warranties no longer apply, turn to Sterling to help you make cost-effective repair decisions as well as to maximize the lifecycles of your devices.

Device Preventative Maintenance

It’s no secret that proactive care can help keep your systems running smoothly, yet it’s an undertaking that often proves laborious for even the best or largest of IT teams. Fortunately, our device preventative maintenance services are here to help you prevent issues before they crop up, thereby minimizing any subsequent downtime and/or suboptimal performance that results. Through regular “health checks” of your devices, our team will maximize your equipment life, increase productivity, and allow your in-house technical staff to refocus their attention on larger, more strategic initiatives. Together, let’s achieve efficiency and reduce stress in your IT environment.

Device Hardening

We conduct secure device setups, imaging services, and BIOS configurations in accordance with the federal government’s Security Technical Implementation Guides (STIGs), Zero Trust principles, and the compliance frameworks of CMMC and NIST. Right from deployment, we ensure our clients’ devices are configured for maximum security and conformance, making them more resilient against the evolving landscape of cyber threats.

Just-in-Time Delivery

Enjoy precise, well-coordinated product fulfillment as our team compiles the various components of your order and delivers it efficiently and securely, exactly when—and where—you need it.

CID Services for Every Sector

Sterling strives for excellence in everything we do, regardless of the customer’s size or their level within the government. We’ve been a trusted resource for federal agencies, state and local entities, entire school districts, commercial industries, healthcare institutions, AI leaders, and so many more. Explore how our CID Services can impact each of our client verticals below.

Federal Agencies

Our CID Services provide federal agencies with secure, customized device setup, which includes solutions such as imaging, asset tagging, and others. Our nationwide logistics and fulfillment centers deliver deployments that are both rapid and compliant, strictly adhering to the protocols laid out in the federal government’s Security Technical Implementation Guides (STIGs). All of which helps us to streamline large-scale procurements and infrastructure modernization efforts while, at the same time, ensuring that staunch compliance is maintained with all applicable security frameworks.

State, Local and Education

Streamline your IT deployments, manage costs, and boost organizational productivity with Sterling’s comprehensive suite of CID Services. At each of our strategically located CID Centers, we offer customized device setup, Chromebook enrollment, imaging, asset tagging, and more. From start to finish, we ensure you receive secure, efficient delivery and installation—all while helping your team optimize budgets and adapt to evolving technology needs.

Commercial Industries

Make the most of your IT deployments, manage costs, and boost the efficiency of your staff through our comprehensive suite of CID Services. At each of our nationwide facilities, we offer customized device setup, imaging, asset tagging, and more. From start to finish, we ensure you receive hassle-free delivery and installation, allowing your team to focus on core initiatives while still enhancing operational efficiency.

Artificial Intelligence

Modern Infrastructure

Digital Workspace

Networking

Cloud

Security

Managed Services

Advisory Services

Frequently Asked Questions

What is a CID Center?

Sterling’s Configuration, Integration, and Distribution (CID) Centers are specialized facilities designed to streamline IT deployments as well as to ensure the secure, rapid, and efficient delivery of pre-configured devices. These nationwide hubs provide a wide range of solutions, from custom device setup, imaging, and asset tagging to Chromebook enrollment, order consolidation, warehousing, just-in-time delivery, installation/deinstallation, and depot repair (such as break/fix and triage). Collectively, these services streamline logistics, reduce costs, improve end-user productivity, and minimize downtime—allowing your organization to focus on core business initiatives while still enjoying efficiently deployed, and managed, IT.

How can Sterling's CID Services increase productivity?

Our suite of CID Services significantly boosts productivity by delivering devices that are ready for your immediate use. Through our tailored imaging, Chromebook enrollment, and asset tagging solutions, we eliminate the cumbersome process of manual setup, thereby enabling out-of-the-box functionality and faster onboarding.

Additionally, we streamline deployment and delivery logistics through our order consolidation and just-in-time delivery services, both of which free up your internal IT team from having to manage multiple shipments or worry over the intricacies of device preparation, allowing them instead to focus on strategic initiatives and higher-value tasks.

Lastly, our CID Services help minimize system downtime; with Sterling’s expert break/fix and triage repair solutions, we quickly return your devices to active service. We likewise offer support around efficient technology refresh cycles and asset recovery, ensuring you have continuous access to optimal technology. By managing the entire device lifecycle, our team delivers sustained operational efficiency as well as unmatched end-user productivity.

How does Sterling ensure its supply chains remain secure?

At Sterling, we’re deeply committed to preserving the integrity of the supply chains from which we procure our solutions. To that end, we are O-TTPS (Open Trusted Technology Provider Standard) certified as well as CMMC Level 2 compliant—both of which demonstrate the robust, no-nonsense security posture with which we conduct our business. Additionally, our organization maintains a detailed Supply Chain Risk Management (SCRM) plan and works exclusively with authorized vendors/distributors, which helps us to combat cyberattacks as well as counterfeit products. Our meticulous, security-first approach ensures that our clients receive accurate, on-time delivery of guaranteed-authentic systems, software, and services. We’re proud, therefore, to do our part in protecting national security and to support our customers’ initiatives around compliance and data integrity.

How does Sterling deliver products?

Sterling’s expert logistics team leverages our just-in-time delivery and order consolidation services to provide timely, carefully coordinated shipments in one complete package, minimizing various logistical hurdles/hassles that you might’ve otherwise faced. Products are shipped directly from your nearest CID Center to reduce transit time and costs, and, for delicate equipment like server racks, shock-resistant packaging is employed. This proactive, common-sense approach ensures you receive secure, accurate, and rapid delivery—every single time.

Simplify Device Ownership with Sterling

Save time, money, and resources with Sterling’s complete suite of CID Services, carefully crafted to simplify device management, promote efficiency, and revolutionize order logistics. Experience a better method for deploying, configuring, warehousing, and shipping the products you need—all backed by our robust commitment to supply chain security. Reach out to Sterling today to simplify the complexities of owning modern IT.

connect@sterling.com 877-242-4074