The Sterling Scoop: Managed Services

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Over the past three years, there has been a massive shift in managed IT services.

More companies than ever are investing in data center, cloud, and cybersecurity—all while discovering the financial and operational benefits that come with these technology standards. However, managing IT infrastructure is a challenging and time-consuming task that can divert valuable resources from your core business operations.

Modern advancements in digital technology have transformed the finance industry, allowing financial institutions to constantly obtain new information, provide their customers with a seamless online experience, and generate more useful reporting. That said, those advancements have also created challenges in the process. Delivering a unified customer experience, staying competitive, keeping up with technology, combating data breaches and cyber threats, and maintaining regulatory compliance are all common challenges plaguing the financial industry.

Data breaches and cybersecurity itself are of particular concern to those in this industry, especially with the inherent risks that accompany increased technology usage. More IT equals more attack surfaces and thus more cyber threats—which, in turn, can result in stricter regulations, not to mention the potential monetary and reputational losses that might occur. Therefore, it is critical for financial institutions to balance the benefit of technological advances with the challenges of effective risk management.

Sterling responds to IT complexity with comprehensive (and flexible) managed services that simplify, automate, and accelerate business performance. Our offerings include Help Desk as a Service, IT as a Service, and Microsoft as a Service, among others.

Sterling’s virtual Help Desk is highly responsive and is dedicated to delivering outstanding customer service with a respectful, can-do attitude. We offer a full complement of support services, thus ensuring your employees have access to the assistance they need, when they need it. This also includes advanced reporting capabilities, which provide you with complete visibility into your IT support operations.

Sterling’s IT as a Service offering is designed to help you increase business agility and reduce capital expenditures. Specifically, this solution provides:

·     IT staff augmentation

·     Expert strategy and IT consulting

·     Support for network/data center infrastructure

·     24×7/365 monitoring and management

·     Disaster recovery/business continuity

·     Cybersecurity best practices

Sterling’s Microsoft as a Service, meanwhile, is a unique blend of support services created to help you get the most from your enterprise Microsoft software, with multiple use cases available.

In today’s fast-paced and ever-evolving business landscape, organizations need to stay agile and competitive. With Sterling’s comprehensive suite of managed services, as well as our highly skilled and certified engineers who become an extension of your team, you can rest easy in the knowledge that your IT infrastructure is truly in capable hands.

Contact us today to tailor the perfect combination of services to your organization’s needs.

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