Managed Services
Simplify the responsibilities of IT through our cost-effective managed services. Free up critical internal resources while ensuring optimal day to day operations.
Leave the Monotonous Areas of IT to Us
Upgrading and maintaining the infrastructure of your business while also keeping up on the daily ticket requests from teams can be a time consuming and costly process for organizational IT teams. We are here to help simplify the requests of your IT team and allow them to focus on mission critical tasks through our managed services. We can manage, maintain, and update your devices and infrastructural systems while also providing expert response teams for technical and security support. Position your internal teams towards faster timelines and mission success while Sterling handles the complexities of everyday IT.
Our Approach to Managed Service Solutions
We carefully approach every client problem with extreme care and understanding from first contact to onboarding and beyond. Our team is dedicated to strengthening your capabilities, streamlining processes, and producing positive outcomes across organizations. Every step in our approach is a milestone to your mission success.
Discover
Read MoreOur team thoroughly assesses the your existing IT infrastructure, applications, and operational challenges. Identify pain points, team capacity, and specific systems requiring management.
Design
Read MoreWe architect a custom solution estabishing clear service level agreements, procedures, and reporting, outlining the technology and tools used to meet client requirements.
Integrate
Read MoreWe integrate monitoring and management platforms, configure alerts, dashboards, and establish secure access for our managed services team.
Empower
Read MoreOur teams provide regular reporting and maintain open communication while providing access to specialized expertise, continuous optimization, and clear visibility into their IT environment.
Sterling Managed Services
Our Managed Services augment your team with expert resources and technology, enabling your teams to focus on core advancements. We proactively manage your IT infrastructure, handling monitoring, maintenance, and security to ensure optimal performance and compliance. Gain scalable support, expert oversight, reduced costs, minimized downtime, and a peace of mind.
PC as a Service
Gain a comprehensive and flexible IT solution that is designed to streamline and optimize the management of enterprise PCs. PC as a Service provides the latest intelligent, secure, and efficient devices through a predictably priced subscription model. Reduce overhead costs while scaling to meet the needs of your entire organization.
Virtual Desktop as a Service
Virtual Desktop as a Service (VDIaaS) transforms VDI from a burden into a strategic asset. For organizations using VMware Horizon, our comprehensive services ensure optimal performance and value delivery. Whether your current VDI is performing well but is too burdensome to manage, or if it’s underperforming and needs to meet organizational goals, our VDIaaS takes over day-to-day management and support. This frees your valuable resources to focus on business-impacting initiatives, allowing VDI to truly empower and secure your workforce.
Microsoft as a Service
Our Microsoft as a Service program simplifies managing complex Microsoft collaboration infrastructures, including email, chat, desktop apps, and virtual meetings, across numerous locations and deployment models. We provide full-scale, customized management of your entire Microsoft environment, offering adoption and user training to maximize value, plus reliable break/fix support. This enables your business to focus on its core strengths, ensuring seamless and efficient operations without the orchestration burden.
Data Network as a Service
Data Network as a Service (DNaaS) programs provide comprehensive support for today’s crucial data flow. Recognizing the increased complexity beyond simple switching, DNaaS expertly maintains your entire data network technical infrastructure, including routers, switches, wireless access points, firewalls, and load balancers. This ensures your organization’s connectivity is robust, efficient, and continuously supported.
Data Center as a Service
Data Center as a Service (DCaaS) programs ensure your organization’s critical data and technical infrastructure servers are expertly supported and maintained. Recognizing data as any organizations major asset, we focus on proactive management and oversight to guarantee availability, security, and scalability. Our dedicated support of highly experienced Data Center Engineers proactively oversee and resolve issues at first contact, providing unparalleled support, ensuring your infrastructure is always optimized and secure.
Help Desk as a Service
Our Help Desk as a Service (HDaaS) addresses the challenge of staffing IT departments with diverse skills for complex infrastructures. We provide comprehensive support for all user devices — such as desktops, laptops, and tablets — through a dedicated support team of highly experienced engineers that ensure efficient and effective problem-solving.
How Managed Services Can Support You
We have strived for excellence in everything we do regardless of company size or level of government. We’ve been a trusted resource for federal agencies, state and local governments, entire school districts, commercial industries, healthcare institutions, AI leaders, and so much more. Explore some of our client verticals and get the right solution for your specific industry.
Federal Agencies
Our Managed Services empower federal customers by offloading IT infrastructure management, enabling them to focus on their core mission. We provide comprehensive, proactive support, ensuring fortified security, compliance, and optimized performance for critical systems, reducing technical debt and maximizing efficiency.
Read MoreState, Local & Education
Our Managed Services help SLED customers navigate unique challenges like budget constraints and evolving needs. We provide tailored, scalable IT support, proactive monitoring, and fortified security to optimize budget dollars, maximize operational efficiencies, and ensure seamless technology adoption for state, local, and educational institutions.
Read MoreCommercial Industries
Commercial customers are empowered through our scalable Managed Service solutions and expert guidance for accelerated growth. We provide comprehensive IT support, fortified security, and proactive monitoring to optimize performance, minimize downtime, and maximize efficiency. This allows businesses to focus on core competencies and gain a strategic advantage.
Read MoreProven Success with Managed Services
Commercial Client VDIaaS
Sterling Computers provided a commercial client with a comprehensive VDI as a Service (VDIaaS) solution. This entailed a full suite of managed offerings, including constant monitoring and maintenance of VDI infrastructure and applications, seamless cloud integration, and optimized profile management. Sterling expertly handled image management, continuous deployment of all updates across operating systems, security, and applications, as well as provided robust infrastructure management covering physical and virtual servers, security hardening, and Business Continuity and Disaster Recovery support. Additionally, our team delivered essential end-user support, troubleshooting desktops and managing user access, ensuring an efficient and secure VDI environment.
Local Government Microsoft as a Service
Sterling was contacted by a local government entity to provide comprehensive support coverage for their entire Microsoft portfolio that was nearing expiration. Sterling helped the client through the renewal process to maintain their services and limit disruptions. We then continued to support the client by providing engineering support staff who corrected any Microsoft-related issues to further limit downtime.
Commercial DNaaS & DCaaS
Sterling delivered comprehensive Data Network as a Service (DNaaS) and Data Center as a Service (DCaaS) for a commercial client that involved proactive monitoring and maintenance of the client’s entire IT infrastructure — including network and server components. Our team also provided the client weekday management and troubleshooting, swift incident management with escalation, regular patch management, and detailed performance reports, ensuring optimal connectivity, availability, and security.
Federal-Adjacent Client VCF
We worked to provide a federal-adjacent client with federal managed services, embedding expert VCF Engineers to support their VMware Cloud Foundation and hyperconverged systems. These cleared personnel managed day-to-day operations, firmware, hardware health, vCenter optimization, data replication, and storage upgrades, while also documenting best practices. This engagemen, showcased Sterling’s capability to deliver ongoing operational support for complex IT infrastructures in a federal environment.
Partnered with Industry Leaders
We are strategically partnered with hardware and software industry leaders while leveraging 1,500+ other technology partnerships in supporting our managed service solutions. Through these partnerships, Sterling ensures optimal performance outcomes for every deployment. We’re a highly regarded IT solutions provider comprised of expert teams that are routinely called upon to carry out mission critical tasks in place of and for our partners. Get more than the best products and support in the business with us. We provide custom tailored solutions that are positioned to perform and are supported by leading names in tech.
Experience More from Sterling
Frequently Asked Questions
What are managed services?
Sterling’s managed services proactively manage a client’s IT infrastructure and systems. This includes systems monitoring, maintenance, security, and support, aiming to optimize performance, minimize downtime, and maximize efficiency, allowing the client to focus on their core business.
How can managed services help my IT team?
Managed services significantly empower your IT team by offloading routine, time-consuming tasks like systems monitoring, patching, and basic troubleshooting. This frees your internal staff from reactive “firefighting,” allowing them to focus on strategic initiatives that drive business innovation and growth. You gain access to specialized expertise (e.g., cybersecurity, cloud platforms) without hiring full-time, filling skill gaps and augmenting capacity. This proactive approach minimizes downtime, optimizes system performance, and ensures your IT environment adheres to best practices, making your team more efficient and effective.
How can managed services reduce costs?
Managed services reduce costs by transforming unpredictable capital expenditures into predictable monthly operational expenses. You avoid the significant overhead of hiring, training, and retaining a large in-house IT team for specialized tasks. Proactive maintenance and rapid issue resolution minimize costly downtime and emergency repairs. Additionally, managed services optimize system performance and resource utilization, preventing over-provisioning and ensuring you only pay for the IT support you truly need, ultimately boosting efficiency and your bottom line.
Why should I utilize Sterling for managed services?
We provide comprehensive, end-to-end IT support, including proactive monitoring, system optimization, and rapid recovery, all delivered by highly skilled and certified engineers who become an extension of your team. This minimizes downtime, maximizes efficiency, and allows you to focus on your core mission.
How can I be sure my managed service solutions is secure?
Sterling prioritizes robust security for all managed service solutions. We leverage over 25 years of cybersecurity expertise and employ highly certified security and network engineers. Our managed services include fortified security measures, proactive monitoring for threats and anomalies, and rapid recovery solutions to minimize impact.
We ensure compliance confidence with frameworks like PCI, HIPAA, GDPR, NIST, and ISO, tailoring solutions to your specific regulatory needs. Our obsessive oversight of your IT environment, combined with continuous assessments and ongoing support, guarantees a robust and adaptive defense, providing peace of mind.
Simplify Your IT Services with Sterling
Put your trust in us to carry out the management and maintenance of your systems through our managed services. Experience more professional IT support and optimal performance while also benefiting from additional security and reduced costs. It’s only beneficial and keeps organizations ahead of the curve when it comes to modernized and protected environments. Start cutting costs while maintaining a better environment.